Refund policy

Refund & Return Policy

Last updated: August 7, 2026

At JCPLUGS, we want you to be happy with your purchase. If you need to return an item, we're here to help.

Return Window

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

  • Unused and unworn

  • In its original condition

  • In its original packaging, when applicable

  • Have all original tags attached

  • Free from stains, odors, damage, washing, alterations, or other signs of use

Items that do not meet these requirements may not be eligible for a return.

How to Request a Return

To request a return, please contact JCPLUGS within 14 days of delivery.

Please include:

  • Your order number

  • The item(s) you would like to return

  • The reason for the return

  • Photos of the item, if applicable

We will review your request and provide return instructions if your return is approved.

Please do not send an item back before your return has been approved. Unauthorized returns may not be accepted.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the item is defective, damaged, or incorrect

If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us as soon as possible.

If the issue is confirmed to be our responsibility, JCPLUGS will provide instructions for returning the item and will cover the applicable return shipping costs.

Please provide photos of the item and packaging when contacting us about a damaged, defective, or incorrect order.

If you change your mind

If you would like to return an item because you changed your mind, ordered the wrong item, or otherwise no longer want the product, you are responsible for the return shipping costs.

The item must still meet all of the return requirements listed above.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item.

Exchanges

If you would prefer an exchange rather than a refund, please mention this when submitting your return request.

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be offered instead.

Items That Cannot Be Returned

Items may not be eligible for return if they:

  • Have been worn or used

  • Have been washed

  • Are missing original tags

  • Are missing original packaging when applicable

  • Have stains, odors, pet hair, or other signs of use

  • Have been altered, damaged, or modified after delivery

  • Are returned after the 14-day return period

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order number and clear photos showing the issue and the item's packaging. This allows us to investigate the issue and determine the appropriate resolution.

Final Sale Items

If a product is specifically identified as Final Sale at the time of purchase, it is not eligible for return or refund unless the item arrives damaged, defective, or incorrect.

Questions About Returns

If you have any questions about our return or refund policy, please contact JCPLUGS through our Contact page.

We appreciate your business and are committed to providing a straightforward shopping experience.